You just got something online and it broke even before you got to use it. What do you do? Call customer service. The two dreaded words; Customer Service.
Before the world got introduced to the plethora of apps that made our life exponentially easier, how did we carry out all our interactions? If you wanted to shop, you went to the shop and asked for what you wanted. If you wanted to order in, you called the restaurant and asked for what you wanted. If you were booking a hotel, you called the hotel to ask for availability and booked.
This interaction, where two parties exchange information in a conversational manner, is what makes us humans, Human. With a surge of people feeling a sense of loneliness and depression from over exposure and usage of technology, conversation, is making a grand return.